ppReporting to Head of Retail, bthe Store Manager at Leica Store Milano /bis responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys.
/p pThe ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers.
Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.
/p h3Responsibilities include but are not limited to /h3 h3Customer Service and Sales /h3 ul liFocus on driving sales and business development whilst meeting store KPIs.
/li liLead the team in providing the best service and experience possible to every customer.
/li liCoach the team in building and developing 'customer for life' relationships with customers and understanding and prioritising customer value and needs.
/li liSupport and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.
/li liPrepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.
/li liSupport the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.
/li /ul h3Store Operations /h3 ul liMonitor and analyse the performance of products to maximise sales opportunities.
/li liEvaluate stock levels regularly and place orders promptly to secure product availability.




/li liFollow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
/li liManage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
/li liEnsure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.
/li liMaintain Leica standards and follow procedures at all times across the store in merchandising, service, stock management and back-office activities and be the main contact for health and safety in the store.
/li /ul h3People Management /h3 ul liLead the team to achieve store targets by positively communicating sales, service targets and results, providing updates and ensuring that the team understands their individual roles in delivering these targets.
/li liCreate a culture of continuous learning and improvement within the store team; deliver coaching, training and development and performance management when required.
/li liMaintain the Leica way and ensure all staff adhere to our brand values, dress code and company standards.
/li liActively liaise, communicate and develop good relationships with key people throughout the business to drive store success.




/li /ul h3Brand Ambassador /h3 ul liAct as a role model for the team and others across the company with a brand knowledge that is second to none.
/li liDevelop and maintain excellent professional relationships and liaise with brand representatives regularly to ensure full compliance with visual, people and service standards.
/li liRepresent the brand and network with guests at store events and activities to promote Leica's image, the brand and its products.
/li liAttend and network at external events to build and develop relationships to increase brand awareness, boost traffic to the store and corresponding increase in business.
/li /ul h3Qualification, Experience and Skills /h3 ul liProven Store Manager or similar experience ideally in premium or luxury retail.
/li liDemonstrated success in meeting and exceeding targets and driving sales growth.
/li liA strong team leader and people manager with an entrepreneurial mindset and passion for exceptional customer service.
/li liStrong retail operation experience and financial acumen.
/li liExcellent communication, interpersonal and organisational skills.
/li liFlexible and resilient with an ability to thrive in a fast-paced and dynamic environment.
/li liGreat knowledge and passion for photography and TV; strong technical understanding is a plus.
/li liIntermediate in Microsoft Office.
/li liFluent in spoken and written LOCAL LANGUAGE is a must.
Fluent in English is a must /li /ul h3Additional information /h3 ul liSalary Range 35k -50k € /li liPerformance Incentiveprogram (MBO) aligned with individual and business objectives.
/li /ul /p #J-*****-Ljbffr

📌 Store Manager (Milano)
🏢 Leica Camera Italia
📍 Milano