ppTVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support.
TVS SCS is actively looking for an expert Engineer VR03 to join its team.
The company employs experienced professionals who are dedicated to providing world-class IT solutions.
As a Engineer VR03, you will have the opportunity to contribute to an environment that promotes innovation and growth.
This position requires a deep understanding of ver technology and its application in solving business problems.
If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.
/ph3Tasks /h3pEngineer VR03 Job Descritpion: /ph3DW IT infrastructure Level 2 operations Profile /h3pResponsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment, with a strong focus on stability, security, and standardization.
The role acts as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with Group IT standards.
This role works closely with Service Desk, Field Services, global infrastructure teams, and external vendors, ensuring high-quality service delivery across end-user and site infrastructure components.
/ph3Key Responsibilities /h3ulliAct as L2/L3 escalation point for incidents and service requests related to EIT infrastructure.
/liliDiagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact.
/liliPerform advanced troubleshooting, root cause analysis (RCA), and implement permanent fixes.
/liliEnsure proper incident, problem, and change documentation in ITSM tool.




/li /ulh3Infrastructure EIT Technologies /h3ulliSupport and maintain EIT-related infrastructure components, including: /liliLAN / Wi-Fi / WAN connectivity at sites /liliDeep knowledge on PC management (deployment tools, troubleshooting and inventory documentation) /liliPrint services (e.g. Follow-Me / MyQ / Ricoh environments) /liliIdentity and access components (AD / Entra ID integration where applicable) /liliEndpoint and local site services supporting Digital Workplace /liliEnsure compliance with Group standards, security policies, and architecture guidelines.
/li /ulh3Problem, Change Continuous Improvement /h3ulliDrive problem management activities and contribute to trend analysis.
/liliParticipate in change management (assessment, implementation, validation).
/liliIdentify opportunities for standardization, automation, and service improvement.
/liliSupport migrations, decommissioning of legacy solutions, and rollout of new group solutions.
/li /ulh3Project Transformation Support /h3ulliContribute to infrastructure and Digital Workplace projects (e.g. network standardization, printer fleet modernization, endpoint management initiatives).
/liliSupport pilots, deployments, and transition to operations.
/liliCollaborate with global and regional teams to ensure consistent implementation.
/li /ulh3Vendor Stakeholder Collaboration /h3ulliCoordinate with external service providers and vendors (e.g. network, print, workplace partners).
/liliAct as technical counterpart during escalations.
/liliProvide clear technical communication to IT and business stakeholders.




/li /ulh3Documentation Knowledge Management /h3ulliCreate and maintain technical documentation, SOPs, HAM, SAM and knowledge articles.
/liliSupport knowledge transfer to L1.
/li /ulh3Education/professional experience /h3ulliExperience in business support, IT support, IT engineering or IT consultant.
/liliBasic or Medium experience* in operations within a given field of IT /liliBachelor degree of engineering, information management or business administration /li /ulh3Additions / Details /h3pMNC experience, ITIL certificate, international IT related certificate or higher education diploma will be plus /ph3Professional and/or project management competencies /h3ulliTask?specific IT technology competence /liliQuality management Compliance /liliData protection IT security /liliIT service management /liliRisk management /li /ulh3Languages required /h3pbNative /b Italian mandatory /ppEnglish /ph3Requirements /h3ulliMinimum 18 months of experience in the IT sector.
Windows Platform, Microsoft Active Directory, VMs.
/liliProven analytical skills, excellent communication, interpersonal and customer service skills.
/liliAdaptable and flexible, willing where necessary to work out of hours, when required for projects or emergency support.
/liliKnowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis.
/liliCar availability for any travel is preferential /li /ulh3Benefits /h3ulliCorporate welfare /liliElectronic meal voucher card /liliContinuous and personalized learning path, through access to e-Learning platforms.
/liliWe offer: employment with a fixed-term contract of 1 year, with the possibility of transformation to permanent.
/liliFramework: metalworkers' national collective labor agreement.
/liliRAL and contractual level commensurate with actual experience in the role.
/li /ul /p #J-*****-Ljbffr

📌 Engineer Vr03 (Campo di Ne)
🏢 TVS Supply Chain Solutions UK & Europe (Rico Logistics)
📍 Campo di Ne