Posizione:
The candidate will join the
Digital – IoT team
, providing specialized
technical support for IoT solutions and acting as a key point of reference for troubleshooting
,
root cause analysis
and the continuous improvement of connected products and platforms. The role involves close collaboration with R&D;, Quality, Operations, Sales and Service teams, contributing to
product reliability
,
customer satisfaction
and the
optimization
of
support processes
across the full solution lifecycle.
Specifically, the candidate will be responsible for:
providing specialized technical support for IoT solutions
, handling
troubleshooting
and
root cause analysis
on devices, gateways, cloud platforms and application integrations, by analyzing logs, telemetry and diagnostic data;
supporting subsidiaries
and
customers in
the
configuration
,
commissioning
and
validation of IoT devices and solutions
, remotely and on site, and coordinating support requests to ensure priorities and SLAs are met;
collaborating with R&D;, Quality and Product Management
to identify, track and
resolve product anomalies
, and supporting the testing, validation and release of new products and features;
drafting
technical documentation
and
reports
,



including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions;
providing
technical support and training to colleagues
,
partners
and
customers
and contributing to the continuous improvement of solutions and support processes;
Requisiti:
Excellent
knowledge
of
IoT technologies
and
architectures
, and of networking (TCP/IP, Ethernet, Wi-Fi, VPN);
Strong skills in
technical diagnostics
and
troubleshooting
;
Good knowledge
of
data
,
log
and
system event analysis
, cloud platforms and services, and embedded/connected systems;
Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes;
Basic
knowledge AWS Cloud Services
and
industrial protocols
(Modbus, BACnet) is a plus;
Strong customer orientation and
problem-solving mindset
, with structured analytical skills;
Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking;
Operational autonomy
, sense of responsibility, and ability to manage priorities in dynamic contexts;
Technological curiosity and a continuous learning attitude.
Altre informazioni:

📌 Iot Solution Support Specialist (Campo di Ne)
🏢 Carel Industries S. P. A.
📍 Campo di Ne