Head of S&M; Cities Italy at Delivery Hero

About the role In this pivotal role, you will be responsible for overseeing the business operations within small and medium-sized cities in Italy, which account for around 30% of the country's market. This position demands a strategic leader who can take charge of full profit and loss responsibilities while steering a team of over 10 professionals towards achieving significant growth and operational excellence.

Key facts

Location: Milano, Italy

Engagement: Full‑time

Team: Small and Medium Cities

What you'll do

- Take charge of the complete profit and loss management for the small and medium city segment, establishing a clear prioritization strategy to drive growth.
- Lead a diverse team of more than 10 individuals to meet and exceed performance objectives, ensuring alignment with overall business goals.
- Develop and implement long‑term strategies tailored for these cities, effectively coordinating resources across Italy and collaborating with regional divisions.
- Cultivate and sustain high‑quality partnerships with local retail stores and merchants on the platform, enhancing the overall customer experience.
- Engage actively in team development initiatives, fostering a collaborative and supportive work culture that encourages innovation and growth.
- Analyze market trends and customer feedback to inform strategic decisions and optimize operational efficiencies.
- Collaborate with other departments to ensure seamless execution of initiatives and alignment with corporate objectives.
- Monitor performance metrics and KPIs, adjusting strategies as necessary to ensure targets are met or exceeded.

Requirements

- A track record of success in high‑pressure environments such as startups, investment banking, leading consulting firms, or major technology companies.
- Proven experience in leading cross‑functional teams, with a minimum of 5 direct reports, demonstrating effective leadership and team‑building skills.




- Strong analytical skills with the ability to make data‑driven decisions and apply sound business judgment in various scenarios.
- Exceptional persuasion and sales abilities to effectively communicate value propositions to partners and enhance the Glovo platform.
- A proactive and optimistic mindset when tackling challenges, demonstrating accountability and resilience in problem‑solving.
- High adaptability and comfort in navigating ambiguous situations, demonstrating flexibility in approach.
- Proficiency in both English and Italian is essential for effective communication.
- Nice to have - Knowledge of Spanish would be an advantageous addition to your skill set.

Skills & tools

- Expertise in strategic planning and profit and loss management to drive business success.
- Strong leadership capabilities in managing cross‑functional teams to achieve collective goals.
- Proficient in data analysis and critical thinking to inform strategic decisions.
- Skills in partnership development and negotiation to enhance business relationships and opportunities.

Practical notes

- The compensation package includes an equity plan, providing a stake in the company's success.
- Benefits offered include private health insurance, monthly Glovo credits, and discounts on transportation, food, and childcare expenses.
- Additional perks encompass gym membership discounts, enhanced parental leave policies, and access to an office‑based nursery for employees with children.
- Wellbeing support is available, including online therapy services to promote mental health.
- Work flexibility is a key aspect of this role, allowing for two days of remote work each week and the option to work from anywhere for up to three weeks each year.
- Candidates are encouraged to include their preferred pronouns in their application to foster an inclusive hiring process.

This role at Delivery Hero is an exciting opportunity for a strategic leader who is passionate about driving growth in the dynamic landscape of small and medium cities in Italy.

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📌 Head of S&M Cities Italy (Italia)
🏢 Delivery Hero
📍 Italia