About the Role As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.

Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

Education & Customer Service: Claims Assistance: Provide basic claims status updates and support.

Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.

Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.

Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

Collaborate & Support: Assist with remote support,



train new team members, and other duties as assigned. Bachelor’s degree in a related field OR; High school diploma PLUS 8 years of health‑related experience. ~ SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.Contractor supporting the DoD ~ Must have a Missione Visa and Soggiorno permit ~ 3+ years of customer service experience ~ Willing and able to travel to multiple sites 25‑75% of the time Fluent in English with strong written and oral communication Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #

📌 Impiegato/a Support-Service (Vicenza)
🏢 Leidos
📍 Vicenza