Customer Account Specialist (12 months fixed term contract ) Join Our Team Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.

What You'll Do Manage customer orders throughout the entire order lifecycle Serve as the primary contact for customer inquiries related to orders, deliveries, and order status Build and maintain strong customer relationships through proactive communication Coordinate with internal stakeholders to ensure timely and accurate order fulfillment Support issue resolution and identify solutions to meet customer needs Maintain customer data and support customer onboarding activities Provide customers with updates on deliveries, forecasts, and supply-related matters Contribute to continuous improvement initiatives and team success What We're Looking For Fluent German and English, both written and spoken is a must Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field





Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage Strong communication and relationship-building skills Customer-focused mindset with a proactive approach to problem solving Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to detail SAP or ERP experience is an advantage Proficiency in Microsoft Office, particularly Excel Why Join Us? Be part of a dynamic international organization Work closely with customers and cross-functional teams Develop your skills in Customer Operations and Supply Chain Enjoy a collaborative and supportive team environment Take ownership and make a visible impact on customer experience and business performance Interested? If you are an organized, customer-oriented professional who enjoys working in an international environment, we would love to hear from you.

Apply today and become part of our team.

Location: Solbiate, Italy Department: Customer Service / Supply Chain Working Model: Primarily office-based with one remote working day per week (Friday)

📌 Customer Account Specialist (Solbiate Olona)
🏢 Bakelite Synthetics
📍 Solbiate Olona