The group Alu K is a global leader in the design and engineering of aluminum window, door and curtain walling systems. With more than sixty years of expertise and operations in major countries around the globe, our building systems have been specified for many of the world's most advanced and prestigious buildings. Role Description At Alu K, we aim to provide a world class service to our global customers. To help maintain and achieve this goal, we are seeking an experienced IT SAP Technical Support Specialist to provide day‐to‐day support for end‐users across our manufacturing operations. This role ensures smooth business processes by resolving technical issues promptly, performing or coordinating planned maintenance tasks and performing routine tasks to prevent process disruptions. All of this while developing and maintaining an environment of trust, diversity, and inclusion. Objectives of the role Maintain Business Continuity by ensuring SAP systems run smoothly and reliably to support critical business processes without disruption.



Deliver High-Quality Support by providing timely and effective resolution of technical SAP‐related issues to meet agreed service levels and enhance user satisfaction. React to planned service upgrades & unplanned service degradation events that impact system performance. Work together with the different expert teams, including external support partners, to find and resolve the root cause Have a continuous Improvement mindset by identifying opportunities for automation, process optimization, and system enhancements to improve operational efficiency. Protect knowledge transfer & proper documentation of the solution by ensuring the SAP expert teams documents new solutions, creates user guides, and trains the support team. Use of our incident/Change/Problem/Project management system to follow up on tasks Perform routine checks and tasks to prevent process bottlenecks. Collaborate with IT and business teams to escalated complex issues when

📌 Sap technical support specialist (Italia)
🏢 AluK Italia
📍 Italia