We are looking for an experienced Customer Service & Order Management Specialist with strong SAP experience to join our local Customer Service team. In this role, you will provide high-quality support to both internal and external stakeholders, managing the end-to-end order cycle and ensuring smooth, compliant operations.
You will handle order processing, pricing and billing inquiries, service requests, and complaint management while working in full compliance with internal procedures and applicable regulations (e.g. ABBOTT Quality System ). This is a role with a high degree of autonomy, where your expertise will directly contribute to the efficiency and success of the Customer Service function in Italy.
Front Office Activities
Process customer orders received via telephone, ensuring accuracy and professionalism.
Back Office Activities
Ensure accurate creation of sales orders and invoices in the ERP system (SAP).
Generate all necessary documentation: packing lists, proforma invoices, credit notes and related documents.
Execute timely and precise invoicing ,



including electronic invoices, in line with local regulations.
Monitor invoice issuance and proactively follow up on backorders , keeping stakeholders informed.
Maintain and update master data (customers, materials, pricing) to ensure data quality and consistency.
Support product tracking and FSCA (Field Safety Corrective Action) activities in alignment with quality and regulatory requirements.
Actively participate in process improvement initiatives and cross-functional projects.
Share knowledge and support onboarding by mentoring and training junior team members .
Upper secondary / high school diploma (or equivalent); Proven experience in Customer Service and/or Order Management , ideally within a regulated or international environment.
Solid working knowledge of SAP (or similar ERP systems) for order processing and billing.
Fluency in the local language (Italian) and good command of English , both written and s

📌 Evening Customer Service Centre Advisor (Italia)
🏢 Medicina
📍 Italia