Customer Care Advocate
The Customer Care Advocate will be at the heart of the customer experience, creating seamless, high‑quality interactions that build trust and long‑term relationships. The role reports to the Customer Care Supervisor.
Annual gross base salary (Italy): €27,520.00 – €36,693.33.
Responsibilities
- Deliver an outstanding experience by supporting customers with order‑related inquiries and requests.
- Act as a trusted partner to customers, sales teams, and company partners.
- Take ownership of customer issues and lead them to resolution with urgency and care.
- Manage and resolve product concerns, including customer complaints, returns, and warranty claims.
- Ensure timely updates on deliveries, using data and tools to meet Service Level Agreement commitments.
- Support repair and exchange processes efficiently.
- Contribute to success by meeting established goals.

Requirements




- 1–2 years of experience in Customer Service or Contact Center roles.
- Proficiency in Office 365; experience with SAP and Salesforce is advantageous.
- Fluency in Italian and English.
- A mindset built on integrity, ownership, and collaboration.
- Flexibility.

Preferred
- Knowledge of supply chain or customer operations.

Benefits
- Volunteer Paid Time Off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program.
- On‑demand digital course library for professional development.
- Premium membership to Calm Employee Assistance Program.
- Personalized wellbeing programs through the OnTrack program.
- Other local benefits.
J-18808-Ljbffr

📌 Customer Care Advocate (Italia)
🏢 Rockwell Automation
📍 Italia