OverviewIn this role you will provide end-to-end HR operational support across the employee lifecycle, ensuring timely and compliant execution of standardized processes. You will work within the People Services team to maintain accurate HR records and support onboarding, changes, leaves, and offboarding across Central & East Europe using SAP Success Factors. You will collaborate with employees and managers to resolve HR queries and maintain data integrity while ensuring compliance with policies and local labor laws. This position offers an impactful opportunity to improve processes, governance, and employee experience in a multinational environment. You will contribute to a culture that values growth. BenefitsProvide end-to-end HR operational support across the employee lifecycle (hiring, onboarding, changes, contract management, leave administration, offboarding) in SAP Success Factors. Collaborate with employees and managers to resolve HR queries and ensure timely case resolution in line with SLAs. Oversee Employee Lifecycle processes for multiple countries, including Tier 1 escalations, HRIS and ticketing system management, knowledge base maintenance, self-service enablement, and SOP governance.



Ensure accurate employee records and documentation through audits, maintaining compliance with policies and labor laws. Prepare HR documentation (contracts, letters, personnel files) with accuracy and regulatory compliance. Generate standard reports with HR teams; monitor service performance and quality via SLA, case volume, and data accuracy reporting. Identify process gaps in onboarding, offboarding, and leave administration to enhance efficiency and employee experience. Responsibilities2+ years of experience in HR-related roles Proficiency in HR systems, ideally SAP Success Factors, with strong HRIS and ticketing system usage Customer-service mindset delivering high-quality HR support Excellent data management and reporting capabilities Strong attention to detail in documentation and record keeping Solid understanding of employment and labor law principles Experience in multinational matrix environments and cross-country teams Proficiency in English (spoken and written); international experience valued RequirementsAttractive remuneration package Friendly and professional working environment Continuous training

📌 Hr operations associate (Milano)
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📍 Milano