## Incident Manager Presenta candidaturalocations:Italy, Milanotime type:Light Fridayposted on:Offerta pubblicata oggitime left to apply:Data fine: 7 agosto 2026 (13 giorni rimanenti per candidarsi)job requisition id:JR0000001494 We are **the leading Tech Company in Europe**, supporting digital innovation for over 45 years. We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium, and large companies, offering customized solutions and services to optimize business processes—from HR and customer relations to e-invoicing and digital payments. The **Group Technology** area is the beating heart of the Group's innovation.Within Group Technology, the **Tech Excellence** function is responsible for driving the highest standards across Security, Quality, Cost Management and Project Management. Our mission is to ensure that the Group’s technological landscape is not only innovative but also resilient, efficient and reliable. In this context, we are seeking an **Incident Manager** to join the Tech Excellence team. This is a newly created, strategic role designed to take ownership of the incident management lifecycle, bridging the gap between technical recovery and corporate governance. The primary mission of this role is to **design, implement and govern a robust Incident Management framework** from the ground up. You will serve as the central orchestrator during critical events, ensuring that our products - the backbone of our customers' business - maintain the highest levels of availability and trust.



You will transition our response capabilities from reactive to a standardized, continuous improvement model. **You will be responsible for:*** **Improving the Incident Management framework:** proactively review and implement the end-to-end incident management operating model, focusing on clear workflows, severity levels and escalation paths across the entire product portfolio.* **Orchestrating Cross-Functional Response:** lead the coordination of diverse stakeholders—including Technical Teams, Product Owners, DPO, Legal, Cybersecurity, and Customer Success—during major incidents, ensuring a unified and effective response.* **Driving Continuous Improvement:** facilitate structured post-mortem analyses and "blameless" root cause reviews to translate incidents into actionable technical and process improvements.* **Proactive Prevention & Risk Mitigation:** develop and manage prevention policies and trend-monitoring systems to identify systemic risks, aiming to significantly reduce incident frequency and impact.* **Executive Communication & Reporting:** translate technical crisis data into clear, effective narratives and KPIs (e.g., MTTR, MTTD) to enable informed executive decision-making and maintain stakeholder confidence.**What skills are we looking for?*** Minimum 5 years experiencein Incident Management, Service Management or high-stakes Technical Operations, preferably within mission-critical and/or regulated environments (e.g., Fintech, Banking, Insurance, large-scale E-commerce, or regulated Software Houses).* Expertise in high-pressure environments, such as

📌 Incident manager (Milano)
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📍 Milano