Select how often (in days) to receive an alert:The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.The AP Global Technical Support team provides 24x7 support for all global products and services for AP’s staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats. This is a hybrid role with an in-office requirement Tuesday through Thursday each week.RESPONSIBILITIES:Assist external clients with APIs setupsAssist and support Elections setup and applicationsTroubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back‑office applicationsDeploy and support MAC and PC hardwareDeploy mobile devices and support, iOS, and AndroidSetup photo and video equipmentProvide AP staff account management, password resets, assist with management of membership of distribution lists and groupsProvide account management for any portals used by the AP external clientsProvide support for Video technology and services used by external clients and AP staffModify customer entitlements as necessaryGenerate API keys and welcome lettersAdminister various roles for external clients in the eAP systemTroubleshoot issues with Amazon and Microsoft cloud‑based applicationsSupport third party tools used for collaboration and information sharingTrack all support activities through AP support toolsTroubleshoot access and functional issues with all AP Customer PortalsTroubleshoot and resolve issues with printers, conference rooms,



and other office equipmentTroubleshoot and resolve issues with VPN connections / Wi‑Fi networks/VOIP phone systemsProvide peer to peer training on as needed basisWork on special projects, as necessaryTravel may be requiredWork on bureau relocations and setup, as necessaryMust be available to work flexible hours and longer shifts, as necessaryJOB QUALIFICATIONS:College degree, technical degree or acceptable experience is required1+ year(s) customer support experience (telephone, email, online chat, etc.) is requiredPrior News and Media industry experience is a plusMust possess a service‑oriented attitude and be able to communicate and coordinate well with clients and global team members via designated work channelsCommunicate effectively and professionally with staff of all levelsProven ability to work in a team environmentMust be a self‑starter with the ability to multi‑task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environmentFamiliarity with client integrations pertaining to various Content Management Systems and Vendor SolutionsExperience with Windows, MAC OSs preferred.Understanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocolsWorking knowledge of video and audio technology is a big plusWorking knowledge of modern hardware deployment technology and be able to assist with any issuesWorking knowledge of XML and Jason is a big plusKnowledge of Salesforce and EasyVista is a big plusThe annual gross base salary (RAL): €46,500 fixed.Application deadline is August 21 at 11:59 P.M. ET.AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.#J-18808-Ljbffr

📌 Technical Support Specialist (Roma)
🏢 Associated Press
📍 Roma