Job Summary

Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.

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- To manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business.

- The jobholder will be responsible for business development both with new customers and with existing customers.

- A primary objective is to cross sell the full Corporate product set.

- Customer acquisition to be at the centre of focus of the jobholder.

- In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service.

- To ensure full compliance and adherence to Absa Group policies.

Job Description
Sales and Service

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- To proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship.

- Develop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities.

- Determine the products that are most effective in meeting customer’s needs and be able to propose them, at short notice, both reactively and proactively.

- Increase the market share through consistent acquisition of new to bank clients.

- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers.

- Deliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards.

- Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers.

- Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.

- Ensure development of and revisions to Customer Relationship Plan.





- Arrange company visits and undertake product presentations where appropriate.

- Develop and maintain links with local business community.

- Promote use of digital channels.

Business Management

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- Research, create and follow up on a target list for potential new business.

- Identify priority customers using the Customer Relationship Plan to assess their present and potential needs.

- Maintain a high standard of Operational Control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies.

- To ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to.

- To review refer lists on a daily basis and within the set time frame.

- Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards.

- Ensure creation of Credit Applications.

- Delinquent Accounts to be monitored and attended promptly to decrease impairment rate.

- Be fully involved in the customer on boarding and Account Opening process.

- Attend team meetings and contribute fully, including suggestions for ways of improving customer service.

People Management & Team Working

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- Build effective relationships with branch staff and key support functions.

- Share knowledge experience and best practice with other team members.

- Work cross functionally with the key service providers to ensure seamless service to our customers.

- Creating an environment as per the values of Absa.





- Depending on business contingencies, you may be called upon to perform other duties assigned to you by Management.

Self

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- Agree on the Business objectives.

- Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.

- Demonstrate the values of Absa.

Preferred Education

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- Degree in Banking, Finance, Business Administration, Marketing, Economics or a related field.

- Partly ACCA qualified would be considered an advantage.

Preferred Experience

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- Degree holder with a minimum of 1 year's relevant experience in Relationship Management, Business Development, Sales, Customer Service or Banking; or

- A minimum of 3 years' experience within the banking or financial services sector is highly desirable.

Knowledge & Skills

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- Good knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, and set‑up arrangements.

- Good knowledge of internal instructions/procedures.

- Good knowledge of the roles and responsibilities of other members of the Relationship Team/Corporate Relationship Support Team.

- Awareness of the products and services offered by the Personal Sector, including features and requirements to set up products.

- Good knowledge of the Bank’s service standards. xysqume

Technical Competencies

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- Relationship skills

- Sales and negotiation skills

- General Corporate skills

- Product skillsCommunication skills

- Where appropriate, specialist industry knowledge of a particular industry

Behavioural Competencies

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- Result Driven

- Communicate Effectively

- Problem Solutioning

- Business Ethics

- Teamwork

Education

Higher Certificate: Business, Commerce and Management Studies.

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📌 Small Business Relationship Manager (Padova)
🏢 absa
📍 Padova