At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

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We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
You will:

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- Guide customers through the onboarding journey, from kickoff to successful adoption.

- Understand each practice's workflows and recommend best practices to improve productivity and profitability.

- Deliver engaging training sessions for doctors, secretaries, and practice managers.

- Manage onboarding projects, coordinating milestones, timelines, and stakeholders.

- Set clear expectations, proactively identify risks, and remove adoption blockers.

- Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.

- Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.

- Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

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- 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.

- Excellent communication, presentation,



and active listening skills.

- Strong stakeholder management and conflict resolution skills.

- Ability to manage multiple projects while staying organized and focused on priorities.

- Customer‑centric mindset with strong problem‑solving abilities.

- Ability to influence customers through a consultative approach and build long‑term trust.

- Ownership, resilience, and a proactive attitude.

- Passion for technology and digital transformation.

- Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).

- Native Italian and fluent English (C1).

- Based near Munich or Milan, or willing to relocate.

Administrative Info:

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- Contract: Every Alfa begins their journey with a 1‑year fixed‑term contract with the aim of renewing to an indefinite term.

- Salary range: 30K‑32K + bonus

- Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera)

- Office Model: Hybrid Mode 3 days in the office, 2 days remote

- Working hours: Monday - Friday | 09:00 - 18:00 | 1‑hour lunch break

- Trial Period: 30 days

- Start Date: Starting September 2026

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- Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

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- Premio for paid English or German language courses.

- Training courses, books, workshops, and team‑building activities for personal and professional growth.

- Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. xysqume

- Regular company reunions (yearly meetups, Christmas dinner)

- Snacks and fruit always available in the office, along with good beer at the end of the week.

Selection Process:

1.

2. Call with Talent Acquisition (30 min)

3. Interview with Team Leader & Head of CS (60 min)

4. Job Offer

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📌 Customer Onboarding Specialist - (Italian Speaking) - (He/She)
🏢 AlfaDocs.com
📍 Milano