(Senior) Client Delivery Lead (Energy experience preferred)

Help us use technology to make a big green dent in the universe!

Key Responsibilities

- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally.
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements
- In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset,



this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
- Strong client delivery and/or product ownership experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to xysqume challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Time management and a get-stuff-done attitude
- Consulting experience is a plus
- Fluent English + Italian (other european languages are also relevant for this role)
- Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

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📌 (Senior) Client Delivery Lead (Energy experience preferred)
🏢 NextGenEnergyJobs
📍 Milano