Responsibilities

- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally.
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements

- Strong client delivery and/or product ownership experience
- Agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative




- Time management and a get-stuff-done attitude
- Fluent English + Italian (other european languages are also relevant for this role)
- Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

Core Competencies

Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

- Client Delivery Experience
- Product Ownership Experience
- Agile Delivery Experience
- Excellent Communication Skills
- Fluent English + Italian

Hard Skills

- Product Management
- Customer Journey Mapping
- Technology Understanding
- Complex Delivery Pipeline Management
- Agile Methodologies

Soft Skills

- Collaboration Skills
- Presentation Skills
- Influencing Skills
- Patience
- Time Management

Industry Keywords

- Electricity Market
- Utilities Market
- European Market Experience

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📌 Senior Client Delivery Lead, Energy Experience Preferred (Milano)
🏢 Jobtailor
📍 Milano