At Tosca, we help the world's leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency through our reusable packaging solutions. Sustainability, innovation, and customer focus are at the heart of everything we do.

L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.

We are currently looking for a Customer Service & Asset Specialist to join our team in Agrate Brianza (Milan area) on a 12-month fixed-term contract.

In this role, you will be the key point of contact for our customers, ensuring an outstanding customer experience from onboarding and order management through to issue resolution and daily operational support. You will collaborate closely with multiple internal teams and play a vital role in maintaining asset visibility, inventory accuracy, and service excellence.

If you enjoy solving problems, building strong customer relationships, and working in a dynamic international environment, we'd love to hear from you.

Your mission

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- Act as the primary point of contact for customer inquiries and support requests.

- Build and maintain strong customer relationships through exceptional service.

- Set up and maintain customer data accurately within our systems.

- Monitor daily warehouse movements and proactively investigate discrepancies.

- Coordinate inventory checks, including communication, analysis, and follow-up activities.

- Manage quality-related issues and liaise with internal quality teams to ensure timely resolution.

- Partner closely with Operations, Logistics, Finance, and other internal stakeholders to deliver the best customer experience.

What makes you a strong fit

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- Previous experience in Customer Service, Customer Support, Order Management, Logistics Administration, or a similar role.





- Strong customer orientation with excellent communication and relationship-building skills.

- Highly organized, detail-oriented, and able to manage multiple priorities effectively.

- Proactive mindset with a hands-on approach to problem-solving.

- Good knowledge of Microsoft Office applications.

- Fluency in Italian and English is required.

- Experience in logistics, supply chain, or asset management environments is considered a plus.

Why Tosca

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- 12-month fixed-term contract with a competitive compensation package.

- Hybrid working model, combining office and remote work flexibility.

- Opportunities for learning, growth, and professional development.

- A supportive and collaborative international work environment.

- The chance to contribute to a company leading the transition toward a more sustainable supply chain.

- A culture where your ideas, initiative, and contributions are valued.

About us

Tosca is a global leader in reusable packaging and performance pooling solutions. Our mission is to create smarter supply chains by replacing single-use packaging with sustainable, reusable alternatives that reduce waste and improve efficiency across the food supply chain and beyond.

Interested?

We cultivate a close-knit team of talented people who care about their work, their customers, and each other. If you're looking for an exciting challenge and want to make a real impact, we'd love to meet you.

Please submit your CV in English.

Privacy Notice

Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

We value diversity and equal opportunity. Applications are considered based on individual merit regardless of age, gender, disability, ethnic or racial origin, religion or belief, sexual orientation, or any other protected characteristic. xysqume

External recruitment agencies will not be used for this position.

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📌 Customer Service and Asset Specialist (Agrate Brianza)
🏢 Tosca
📍 Agrate Brianza