**DESCRIPTION**: Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and take part in delivering our "go big" plan to rapidly expand repair availability and improve customer experience. Key job responsibilities
- Build trust quickly with external partners.
- Become an expert on repair processes, benefits, and priorities.
- Own the successful end-to-end completion of partner discussions to enable repair, and subsequent onboarding of repair partners.
- Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.
- Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion.
- Innovate on behalf of the business and develop best practices
- Report on KPIs and projects to senior leadership,



and manage escalations **BASIC QUALIFICATIONS**: - Experience with business development or account management, or technical account management in a rapidly growing environment
- A track record of delivering results - expanding the business while maintaining a high bar for customer experience
- Strong focus on bias for action, overcoming hurdles and driving progress
- A passion for finding opportunities to innovate and scale
- Ability to influence peers and stakeholders
- Highly tech-literate, with ability to learn new systems quickly
- Comfortable with ambiguity and able to manage multiple priorities
- Excellent verbal and written communication skills **PREFERRED QUALIFICATIONS**: - Familiarity with Amazon Retail or Customer Returns processes

📌 Vendor Manager, Customer Repair, Eu Ams (Milano)
🏢 Amazon EU SARL - D68
📍 Milano