Your Responsibilities Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls

Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation

Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities

Manage and prioritize technical cases according to customer impact and defined Service Level Agreements

Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues

Collaborate with internal teams to improve troubleshooting procedures and service quality Your Qualifications & Skills Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role

Strong troubleshooting, analytical, and problem-solving skills.

Clear written and verbal communication skills, with the ability to guide technicians remotely

Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment

Customer-focused, proactive, and structured approach to work

Ability to work independently and within an international team

Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays

Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage

Professional fluency in English and either German or French is mandatory OUR COMMITMENT Innovative work environment in a young, dynamic team





High-tech projects in the future-proof sector of e-mobility

Opportunities for advancement in a growing company A wide range of further training opportunities

Total compensation starting from € 38,000 gross per year, including a 20% variable premio based on goal achievement

Additional company benefits The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product.

We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

📌 Technical Support Agent (m/f/d) (Bolzano)
🏢 Alpitronic
📍 Bolzano