ppLanguages: Fluent Italian and English. A third language is a strong plus. /ppCompensation: €26,000 - €40,000 gross annual salary depending on experience. /ppbAbout Cohabs /b /ppAt Cohabs, we design and operate beautiful, fully furnished coliving homes where people from all over the world can feel at home, connect, live together, and create meaningful shared experiences. /ppWe combine hospitality, real estate and community to create a new way of living for modern professionals. /ppbAbout the opportunity /b /ppWe are now looking for a Customer Experience Lead — Italy to take ownership of the member experience across our Italian platform. /ppThis is a key role in a small, fast-growing team. You will not simply “support” customer experience: you will help build, improve and scale it as Cohabs grows in Italy. /ppbYour mission /b /ppYou will own the member journey in Italy: from onboarding and move-in, to daily life in the houses, issue resolution, community building, retention and move-out. /ppThis is a hybrid role between hospitality, real estate operations, community building and startup execution. /ppYou will need to be warm, natural and empathetic with members, but also structured, fast and hands‑on when solving operational problems. /ppIn short, you will help make Cohabs feel like home in Italy. /ppbWhat you will own /b /ppYou will take ownership of the customer experience function for Cohabs in Italy. /ppYour responsibilities will include: /pulliOwning the end-to-end member experience in Italy, from move‑in to move‑out. /liliBecoming the main point of contact for members and ensuring they feel listened to, supported and at home. /liliManaging move‑ins and move‑outs with a warm, smooth and professional experience. /liliHandling day-to-day member requests with speed, empathy and ownership. /liliCoordinating property‑related issues with contractors,



suppliers and internal teams until problems are fully solved. /liliVisiting houses regularly to check quality standards, identify issues early and improve the living experience. /liliSupporting sales and occupancy by helping prospects understand the Cohabs experience and choose the right home. /liliOrganizing community moments, breakfasts, dinners, events and local initiatives that bring members together. /liliCollecting member feedback and turning it into concrete improvements. /liliCreating and improving processes, templates, checklists and workflows to scale customer experience in Italy. /liliDefining what “great member experience” means for Cohabs Italy and making it happen every day. /li /ulpbWho we are looking for /b /ppWe are looking for someone who is naturally great with people, but also highly execution‑oriented and entrepreneurial. You are: /pulliWarm, empathetic and genuinely interested in people. /liliExtremely reliable: when you say something will be done, it gets done. /liliFast, structured and able to manage many priorities at the same time. /liliHands‑on and comfortable solving practical problems. /liliCalm under pressure and able to handle challenging situations professionally. /liliCommercially smart: you understand that great customer experience drives retention, referrals and occupancy. /liliEntrepreneurial: you enjoy building things from scratch in a small team. /liliDetail‑oriented, but not slow. /liliPositive, proactive and solution‑driven. /liliComfortable working in an international environment.



/li /ulpbRequirements /b /pulliFluent Italian and English. /liliPrevious experience in customer experience, hospitality, real estate, property management, community management, operations, startups, events or sales. /liliStrong communication skills, both written and verbal. /liliAbility to coordinate different stakeholders: members, contractors, cleaners, suppliers and internal teams. /liliGood digital skills and comfort using tools, apps, spreadsheets and internal systems. /liliAvailability to regularly visit our Milan houses. /liliA third language, especially French or Spanish, is a strong plus. /li /ulpbWhat success looks like /b /ppAfter six months, success means: /pulliMembers know you, trust you and feel taken care of. /liliMove‑ins and move‑outs are smooth, consistent and well organized. /liliHouse issues are tracked, followed up and solved faster. /liliCommunity events happen regularly and create real connection. /liliFeedback from members is captured and converted into action. /liliThe Italian team can rely on you to own the member experience without constant supervision. /liliYou have improved key processes that make the business more scalable. /li /ulpbWhy join Cohabs Italy /b /ppThis is a rare opportunity to take ownership of a core function at an early stage. /ppYou will join the Italian team while it is still small, entrepreneurial and growing fast. You will have real responsibility from day one, direct exposure to country and global leadership, and the opportunity to shape how Cohabs delivers customer experience in Italy. /ppYou will work across hospitality, real estate, operations, community and sales — with the freedom and responsibility to improve how things are done. /ppIf you want a role where people, ownership, speed and entrepreneurship meet, we would love to meet you. /p /p #J-18808-Ljbffr

📌 Customer Experience Lead - Italy (Milano)
🏢 Cohabs
📍 Milano