Technical Learning & Development Partner – Critical Operations

Role Summary

Based in Milan, the EMEA Technical Learning & Development Partner - Critical Operations will design and deliver engaging technical learning programmes for Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs) across EMEA. Working alongside subject matter experts, you will build learning pathways, competency frameworks and scalable training solutions that support operational readiness and career development.

Key Responsibilities

- Deliver instructor-led, virtual and practical training across Italy, Norway, Switzerland and future EMEA locations.
- Own onboarding, technical development and competency progression for COTs and COEs.
- Develop learning pathways, assessments and competency frameworks.
- Maintain training records and support LMS compliance.
- Drive consistency of operational standards across EMEA.
- Support practical equipment walkdowns, emergency response exercises and operational readiness.
- Partner with Operations to ensure training reflects SOPs, MOPs, EOPs and SMPs.
- Identify training needs from operational feedback, audits and incidents.
- Champion a culture of safety, operational discipline and continuous learning.
- Partner with internal subject matter experts to convert technical knowledge into engaging learning.
- Coach managers and SMEs in effective knowledge transfer and training delivery.

What You'll Bring

- Experience delivering technical learning within engineering, manufacturing, utilities, defence, aviation or similar environments.




- Ability to translate complex technical concepts into engaging learning experiences.
- Experience working with technical subject matter experts.
- Excellent communication, facilitation and stakeholder management skills.
- Experience creating learning programmes, assessments and competency frameworks.
- Fluent English and Italian.
- Eligibility to work in Italy.

Cosa offriamo

- Fascia Retributiva (RAL): 50.000 € - 63.000 € + premio di risultato.
- Contratto CCNL Commercio (Terziario, Distribuzione e Servizi).
- Buoni pasto e piano welfare aziendale.
- Assistenza sanitaria e accesso al fondo pensione complementare, secondo quanto previsto dal CCNL
- Contribuirai allo sviluppo e alla gestione di infrastrutture digitali mission-critical, operando in alcuni degli ambienti data centre più avanzati d'Europa.
- Cresci con STACK, acquisendo esperienza su progetti di grande scala e cogliendo concrete opportunità di crescita professionale all'interno di una piattaforma europea in forte espansione.

La fascia retributiva indicata rappresenta il range previsto per il ruolo. La retribuzione sarà determinata in modo equo e trasparente all'interno di tale fascia, sulla base dell'esperienza qualificato, delle competenze e delle qualifiche del candidato.

About STACK Infrastructure

STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure. Backed by an unmatched record of reliable delivery and development expertise, STACK brings speed, scale, certainty and responsibility to a rapidly evolving digital infrastructure landscape.

📌 Technical Learning & Development Partner – Critical Operations (Milano)
🏢 STACK Infrastructure
📍 Milano