Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere. We are looking for an energetic, results‐driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.
Your Impact Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on‐site visits by Technical Engineers Handle support requests originating from clients and transfer the necessary parts order to the back office Guarantee customer satisfaction through professional technical assistance standards in terms of costs,
service quality and speed Guarantee product data collection from the market Manage the collection of feedback data related to products Proactively support CATs in order to keep support costs down Effectively record and manage incoming cases (technical issues and queries) and customer complaints Maintain data accuracy within the working systems at all times What you should bring 1–3 years' experience in a call center environment or in a customer service support role High School Diploma or Bachelor's Degree Strong phone and verbal communication skills along with active listening skills Familiarity with CRM systems
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