ph3Responsibilities /h3ulliOur Customer Success team partners with Salesforce’s highest-value customers to help them get the most from their Salesforce investment /liliAs a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you’ll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization /liliOwn the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle /liliBuild and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer’s goals and roadmap /liliMonitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods /liliUse AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation,



and actively develop fluency in autonomous agent capabilities through ongoing learning /li /ulh3Benefits /h3ulliMedical Care /liliLife Insurance /liliRetirement Savings /liliEmployee Assistance Programs /liliWith 9 standard holidays and four floating holidays, you get a total 13 paid days off each year /li /ulh3Qualifications /h3ulliYou have hands‑on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni‑Channel routing /liliExperience with adoption and renewal motions in a multi‑product environment /liliYou’re skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C‑suite, in clear and confident terms /liliProven experience managing large, complex enterprise accounts with multiple stakeholders /liliYou hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate /liliYou have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations /liliYou’re familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self‑service portals /liliExperience working on digital transformation or cloud migration initiatives /lili8+ years in Customer Success, Account Management, or a strategic customer‑facing SaaS role /li /ul /p #J-18808-Ljbffr

📌 Customer Success Senior Manager (Core (Sales & Service) Clouds, TMT) (Napoli)
🏢 Salesforce
📍 Napoli