ph3Job Description: /h3pLeonardo is an international industrial group and one of the world’s leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses. /ppFor our Helicopters Division, we are looking for a Service Delivery Manager. /ph3Main responsibilities are: /h3ulli__ Act as day by day main contact for each Customer providing timely responses to their needs; /lili__ Understand Customer operations and needs, to identify the proper level of service performances to be monitored; /lili__ Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact; /lili__ Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; /lili Organize periodic visits at Customer, together with the relevant Technical Representative; /lili Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; /lili Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; /lili Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.



/li /ulh3ESSENTIAL KNOWLEDGE EXPERIENCE /h3ulliBachelor/master degree in Engineering/Finance/Management /liliPrevious 5/10 years’ experience in Defense/ Aerospace / Automotive or equivalent High Tech company sector as Key Accountant within the After Sales Department /liliFluent English (French and Spanish as a plus) /li /ulh3REQUESTED SKILLS /h3ulliCustomer orientation /liliAvailability to travel frequently or stay abroad for a medium/ long period /liliAbility to work in team /liliProactive approach /liliFocused on results /liliAbility to think out of the box /li /ulh3WHAT WE OFFER /h3pEngagement, recognition of skills, and a strong focus on people’s well-being and safety are the cornerstones of our corporate culture. /ppEvery day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement. /ppOur reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector. /pulliWorking arrangement: Hybrid /liliEmployment category: White-collar employee /liliContract type: Permanent contract /lili13th-month salary /liliPerformance premio linked to business results /liliWelfare vouchers worth €250 per year /liliOngoing training and professional development opportunities, including both technical and soft skills /liliWell-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs. /li /ulpThe company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation. /ph3Seniority: /h3pExpert /ph3Primary Location: /h3pIT - Sesto Calende /ph3Contract Type: /h3pPermanent /ph3Total Base Pay Range: /h3p42.803,56 - 66.363,72 € /ph3Hybrid Working: /h3pHybrid /p /p #J-18808-Ljbffr

📌 ELI_SERVICE DELIVERY MANAGER (Sesto Calende)
🏢 Leonardo
📍 Sesto Calende