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The fundraising specialist will support markets in the implementation of product enhancements, bug resolution and AI adoption in their SES systems from a business point of view, ensuring that the platform is optimized for individual giving fundraising performance and standards. Additionally, they will support the success of solutions for UNICEF offices. This role requires close collaboration with markets, to understand and document their requirements, and identify opportunities to simplify, streamline and standardize new processes, functionalities and agents, working with the overriding aim of improving IG fundraising performance in the short and long term.

They will also support delivery by working closely with support partners and participating in an Agile-based development framework supporting design, testing and training for the new functionalities.

As part of the Agile-based North Star (central) squad, the fundraising specialist will be the focal point for all markets in the ECA region, Virtual Hub and all National coms using this technology. Some specific support to other markets outside of this remit may also be required.

Responsibilities

Some specific tasks for this role are:

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- Help to manage the Agile development process by story prioritization, sprint planning, backlog grooming etc.

- Works closely with the Individual Giving (IG) team by propagating standards, processes, frameworks, and best practices while informing them of challenges, and opportunities directly from markets.

- Works closely with the Individual Giving (IG) team responsible for the AI strategy to ensure the efforts developed within the SES ecosystem are aligned to those guidelines and goals.

- Close collaboration with technical delivery colleagues in UNICEF’s technology division (DID) and external partners to co‑design, implement and test various solutions.

- Identify new functionalities available in the market and propose pilots considering business impact and ROI.





- Guide country offices to ensure they are at the correct stage of readiness for implementation by helping with resource planning, technology solutions or recommendations, and timeline and process awareness for enhancements and new functionalities.

- Work with countries and support partners to provide a viable solution to business requirements with CORE products and localization efforts.

- In close collaboration with the Individual Giving team, support the making of business decisions from a fundraising and supporter experience and satisfaction viewpoints, taking cost and ROI into consideration to make recommendations to Business and Product owners where appropriate.

- Contribute to the development and review of assets for the SES Deployment Suite, and guidance to countries as needed.

- Help to ensure offices use the system as it was designed, maintaining data hygiene, data standardization, coding structures, campaign hierarchies, and related business processes at all times.

- Support the development of supporter journeys through updating them and performing tests in collaboration with each office.

- Advise markets on ongoing data analytics such as rich data metrics and dashboards.

- Identify opportunities to update/upgrade systems and platforms and develop the business case for doing so.

- Manage a clear plan for each office in the region for the development of the system and ensure that resources are available for delivery.

Minimum Requirements

Education:An advanced university degree in one of the following fields is required: management information systems, computer science, business administration, information technology management or other related social science fields. A Bachelor or equivalent (First Level University Degree)



in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.

Work Experience: A minimum of five years of relevant professional experience in fundraising, mass marketing or high‑volume CRM management for NGO operations is required.

A minimum of at least 2 years’ experience in Salesforce (Sales and marketing cloud) or fundraising (especially individual giving processes along with transaction / income processing), is required.

Strong experience in Individual giving fundraising is required, especially in processes and operations but also in strategy, planning, reporting and analysis.

Skills: Salesforce, Sales and Marketing Cloud, CRM Management, Fundraising, Refining Business Processes, Analytical Skills, Prioritizing, Planning, Data Hygiene, Problem‑Solving.

Excellent communication skills, (both written and oral) to translate complicated business requirements into technical based language, and vice versa.

Language Requirements: Fluency in English is required.

Desirables

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- Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

- Experience in writing business requirements, process design, analytical skills (e.g. using stories and working closely with developers in AGILE environment), and providing support services, technical assistance, and customer care would be an asset.

- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Benefits and EEO Statement

UNICEF offers a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility page. xysqume UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities including neurodivergence.

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📌 Fund Raising Specialist (UNIQ Business Process and Systems Specialist),Temporary Position[...] (Italia)
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