Overview Skill Set: Deskside Support Technician Level 1 Contract: 1-Year Extendable B2B/Freelance Responsibilities # Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. # Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. # Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. # Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. # Administered approved software installations, updates, and security patching in coordination with IT policies. # Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. # Ensured compliance with security protocols,



antivirus monitoring, and desktop policy enforcement. # Offered VIP support and acted as the primary onsite contact during critical escalations or outages. # Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. # Assisted with Active Directory tasks, basic user account management, and smart hands support. # Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. # Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. # Followed ITIL practices for incident, problem, and service request management in corporate environments

📌 Specialist Support Officer (Milano)
🏢 Sharp Brains Recruitment
📍 Milano