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Internal co‑owner of accounts with FSE / IKAM for the largest accounts, delivering customer satisfaction and developing new sales opportunities. Key account management for a defined set of mid‑sized partners across the TD SYNNEX portfolio, incentivised based on total portfolio.
Responsibilities
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- Maximise call potential and outcomes using a variety of sources to gain customer information.
- Generate new business opportunities by planning outbound calls to customers.
- Engage customers in conversations about solutions and product areas.
- Offer recommendations to enhance the value proposition by collecting information to understand business requirements.
- Achieve monthly/quarterly revenue and margin targets for the aligned customer segments.
- Build excellent customer relationships through proactive engagement.
- Provide, sell, and negotiate product information, pricing, special offers, and promotions.
- Attain key performance indicators such as daily talk time and outbound calls.
- Sell the benefits of using TD SYNNEX and the company value proposition.
- Identify project opportunities and engage with BDM/ISS when specific product/vendor knowledge is required.
- Engage in active inside selling and intelligent project fishing; manage customer backorders with specialist knowledge.
- Generate and own a pipeline of deals in TD SYNNEX's CRM system, ensuring regular review, update, and active closure of opportunities.
- Provide accurate and timely quotations to customers.
- Ensure TD SYNNEX maintains service level agreements with customers.
- Manage customer backorder expectations and reporting.
- Proactively develop relationships with key internal and external contacts.
- Ensure the CRM system is well maintained and provides correct customer information.
Knowledge, Skills and Experience
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- 1–2 years of experience in sales or an equivalent educational background.
- Numeracy with strong attention to detail.
- Excellent telephone manner.
- Priority management and planning skills.
- Strive to achieve set targets.
- Understanding of the sales process.
- Effective communication skills.
- Good relationship‑building skills.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Experience with IT systems for quotation, order entry, and CRM preferred.
- IT industry knowledge is desirable.
Benefits
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- Elective benefits tailored to your country to best accommodate your lifestyle.
- Career development programs including leadership and professional development courses.
- Well‑being programmes covering financial, physical, and mental health.
- Diversity, equity, and inclusion initiatives with inclusive education and peer‑to‑peer conversation.
- Onboarding network with new co‑workers during the first 30 days.
- Opportunities to connect with community through peer‑led inclusive groups and local volunteering events.
We are a global company that values innovation and impact. xysqume If you are excited about working in a dynamic environment and believe you fit this role, we encourage you to apply.
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📌 Internal Sales Executive (San Giuliano Milanese)
🏢 Td Synnex Italy
📍 San Giuliano Milanese
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