Careers | Front Office

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Tempo pieno

Night Manager

Purpose of Position

O’Two Hotels is seeking a responsible and composed Night Manager to lead overnight operations across Terra by O’Two and Mar by O’Two. This role carries the keys to the quiet hours: guest care, safety, service recovery, handovers, emergency response and operational control while the broader leadership team is off-site.

Key responsibilities

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- Lead the overnight operation and act as manager on duty during night shifts.

- Oversee late arrivals, early departures, guest requests, complaints, incidents and service recovery.

- Support night audit procedures, revenue checks, handovers and system accuracy.

- Coordinate with Security, Housekeeping, Room Service, Maintenance and Front Office during overnight hours.

- Ensure guest safety, hotel security, emergency procedures and quiet-hour standards are maintained.

- Conduct property walks and identify presentation, maintenance, security or operational concerns.

- Prepare clear morning handovers for management and relevant departments.

- Coach and support overnight team members to deliver professional service with confidence.

Required Qualifications

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- Minimum 3 years’ front office or night management experience, including manager-on-duty responsibility.

- Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.





- Protel PMS experience is essential.

- Strong night audit, cashiering, guest recovery and emergency response experience.

- Able to work night shifts, weekends and public holidays.

- Must be eligible to work in South Africa.

Preferred

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- Experience in an international or internationally branded hotel environment will be highly advantageous.

- First aid, fire-life-safety or hotel pre-opening experience will be advantageous.

Key Competencies & Skills

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- Calm, mature and decisive during overnight operations.

- Strong sense of ownership and accountability.

- Excellent handover, reporting and follow-up discipline.

- Guest-focused with good recovery instincts.

- Able to protect standards when fewer leaders are present.

What We Offer

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- The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two.

- A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter.

- Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant.

- Ongoing learning, development and career growth.

- A culture built around our team promise: Transform. Grow. Thrive with Pride.

Closing date: 31 July 2026

O’Two Hotel is an equal opportunity employer. xysqume We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Night Manager (Front)
🏢 O'Two Hotels
📍 Front