ph3Job Description /h3pThe role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems. It represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions. /ph3Key Responsibilities /h3ullibTechnical Escalation Management /bulliSupport the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience /liliAnalyze software malfunctions in production environments to identify root causes and propose corrective actions /liliContribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed /li /ul /lilibCustomer‑Specific Software Solutions /bulliSupport the design, development, and maintenance of project‑specific software adaptations and special versions /liliSupport the collection and analysis of customer requirements, help evaluate technical feasibility, identify missing or unclear aspects, and contribute to feedback discussions aimed at refining and clarifying the requirements /liliParticipate in documentation, validation, and controlled release of special software solutions /li /ul /li /ulh3Requirements /h3ulliEducation: Bachelor’s or Master’s degree in Software Engineering, Computer Engineering, Automation, or comparable technical discipline /liliLanguages: Italian, English fluent /li /ulh3Experience Specific Skills /h3ulliJunior to mid‑senior experience level (approximately 2–5 years)



/liliInitial experience in software development, technical support, or customer‑facing engineering roles /liliTechnical Soft Skills:ulliSolid foundations in software development and debugging /liliProgramming experience in C and C++, with additional experience in scripting languages for testing and automation (e.g. Python, Bash) /liliAbility to analyze logs, system behavior, and diagnostics /liliAbility to collaborate effectively in cross‑functional teams /liliCustomer‑oriented attitude with focus on reliable and pragmatic solutions /liliAbility to handle priority changes and time‑critical situations with support /li /ul /li /ulh3Additional Information /h3ulliThe role offers a clear development path toward higher technical autonomy and responsibility within Level 3 Technical Support /liliExposure to real customer systems and advanced logistic automation solutions /liliTraining and mentoring provided according to experience level /li /ulh3What We Offer /h3pThe opportunity to join a leading international Group, recognized for its financial strength, innovation, and sustained growth. /ppRole: Technical Support /ppContract Type: Permanent / CCNL Industria Metalmeccanica C011 /ppLevel: B2 /ph3Compensation Benefits /h3ulliAnnual Base Salary (RAL): €35,000–€45,000 /liliVariable compensation /liliWelfare and benefits package /li /ulpThe final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role. /ph3Equal Opportunity Statement /h3pThis vacancy is open to candidates of all genders. Personal data will be processed exclusively for recruitment purposes, in compliance with applicable privacy and data protection regulations. /p /p #J-18808-Ljbffr

📌 LA Industrial Scanners Specialist Support Engineer (Bologna)
🏢 Datalogic
📍 Bologna