Senior Account Manager at Flexport.

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About the role

This position focuses on helping clients expand their business and recognize the full value of Flexport's services. You will gain a deep understanding of client supply chains to propose and implement effective solutions. Clients rely on your professional and detailed management of their experience.

Key facts

Location: Milan, Italy

Engagement: Full-time, On-site

Salary: €41.600 - €57.200 EUR (gross annual base salary)

What you'll do

- Navigate complex client organizations, including key executives, to strengthen relationships.
- Conduct regular client meetings to assess account health and identify areas for improvement.
- Use client knowledge to find, develop, and close upsell, cross-sell, and renewal opportunities.
- Monitor client financial health, report on financials, and ensure consistent payment schedules.
- Lead and participate in client onboarding and the creation of standard operating procedures.
- Define and guide implementation stages and timelines for new opportunities and clients.
- Collaborate with global teams across Asia, North America, and Latin America for consistent account management.
- Analyze client metrics data with Global Operations to meet expectations, address escalations, and resolve issues.
- Prepare and lead client touchpoints to demonstrate value and suggest performance improvements.
- Develop 3-year supply chain roadmaps for clients, aligning with their global business objectives.
- Drive product adoption among client stakeholders to ensure they fully agevolazioni from Flexport.




- Regularly review and update client success criteria as their needs change.
- Continuously expand supply chain knowledge through training to serve as a trusted advisor.
- Maintain and use data in Salesforce to monitor your book of business and enhance the client experience.
- Mentor and coach other Account Managers on client support and partnership building.

Requirements
- 5+ years of experience in supply chain operations, sales, account management, or a client‑facing role.
- 2+ years of experience in logistics, freight forwarding, or supply chain.
- Client-centric approach, focused on delivering client expectations and understanding their business goals.
- Hands‑on, process‑oriented, structured thinking with strong problem‑solving abilities.
- Deep curiosity to understand client needs and how Flexport can meet them.
- Exceptional attention to detail, analyzing metrics to find improvement opportunities.
- Strong business acumen.
- Proven track record of selling products, including cross‑selling.
- Strong focus on customer growth through a consultative approach.

Skills & tools
- Salesforce Practical notes

Benefits include 22 vacation days, paid permits, time off, and ROL
- Lunch compensation up to 12 euros per day.
- Health and life insurance.
- Statutory pension contributions.
- Employee assistance program via Aetna Resources For Living.
- Equity program, making all employees company shareholders. xysqume
- Parental leave benefits for mothers and partners.

This role is covered by the CCNL Contratto Collettivo Nazionale per i lavoratori dei settori Logistica, Trasporto merci e Spedizione - Confetra (CNEL I100).

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📌 Senior Account Manager (Italia)
🏢 Flexport
📍 Italia