To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Sales Agent - Reservation (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.

Your Tasks

- Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
- Receiving and processing individual reservations through all channels
- Reviewing incoming reservations and actively managing bookings and changes
- Sending reservation confirmations, handling general correspondence, etc.
- Continuously monitoring availability and ensuring optimal occupancy
- Carefully maintaining reservation data and adhering to our quality standards
- Actively upselling and cross-selling additional services

Your Profile

- Completed vocational training in the hospitality industry
- Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
- Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
- Commitment to the upscale hospitality sector
- An independent, structured, and responsible work ethic
- Strong communication skills, consulting expertise, and a friendly, professional approach




- A solution-oriented and articulate approach in conversational situations
- Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
- Very good written and spoken German, Italian, and English

What We Offer

- All-inclusive onboarding for a good start
- Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
- Individual working time models as well as health, pension and social insurance
- Performance-related pay
- Free staff restaurant with breakfast, lunch and dinner (also on days off)
- Accommodation in staff houses if required
- Free parking
- Attractive further training as well as career and promotion opportunities
- Organization of events and excursions for employees
- Discounts on SPA treatments, store products and partner hotels
- Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
- Free use of the fitness studio
- Sales commission
- Flexible working hours

If You Share Our Passion For Hospitality, We'd Love To Hear From You. Please Send Your Application, Including Your CV And Cover Letter/references, To SAN SONNEA | Human Resources | E-mail: [email protected]

📌 Sales Agent - Reservation (m/f/d) (Laion)
🏢 SAN SONNEA
📍 Laion