Responsibilities - Project Management on Share Platforms - Formalize business ideas for submission to the central structure (Product/Operations).

- Validate User Requirements (URs) and Functional Analysis for all strategic projects.
- Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.).
- Plan and monitor the brand’s project/basket/evolution roadmap.
- Track project progress, manage escalations, and report deviations from initial URs.
- Ensure timely communication with business stakeholders on initiative status.
- Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases.
- Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation.
- Define user requirements with relevant stakeholders.
- Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions.

Requirements - 5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments.

- Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology).
- Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs,



and expected benefits.
- Solid understanding of online customer journeys and front-end platform operations.
- Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement.
- Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making.
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision.
- Bachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus.
- Fluent English (written and spoken); additional languages are a plus. Hard Skills - project management - user requirements definition - functional analysis - user acceptance testing (UAT) - KPI validation - data interpretation - customer journey management - cross-functional coordination - digital platforms - front-end platform operations Soft Skills - stakeholder communication - collaboration - analytical mindset - detail-oriented - proactive - multi-project management - decision-making - customer feedback collection - initiative support - timely communication Certifications & Qualifications - Bachelor’s degree in business administration - Bachelor’s degree in Engineering - Bachelor’s degree in IT - Master’s degree - specialized certification

📌 Online Customer Journey Governance Lead Specialist (Roma)
🏢 Jobtailor
📍 Roma