L2 IT Support Engineer

Location: Rome, Italy

Experience: 3–5 years Job Summary:

We are looking for an L2 IT Support Engineer to provide onsite technical support for end users, IT infrastructure, hardware, software, and network-related issues.

Key Responsibilities

Provide L2 onsite IT support for desktops, laptops, printers, monitors, and peripherals.

Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, and common business applications.

Diagnose and resolve basic LAN/Wi-Fi, VPN, DNS, DHCP, and connectivity issues.

Perform hardware installation, configuration, replacement, and troubleshooting.

Manage user accounts, password resets, and access-related issues.

Handle IT incidents and service requests within defined SLA.

Install and configure software, operating systems, and security updates.

Maintain IT asset inventory and documentation.

Coordinate with L1/L3, network,



application, and vendor teams for escalated issues.

Provide onsite support for new joiner setup, device refresh, moves/adds/changes, and IT equipment deployment.

Required Skills

3–5 years of experience in IT Support / Desktop Support / EUC Support.

Strong knowledge of Windows 10/11 and Microsoft 365.

Good troubleshooting skills in hardware, software, and networking.

Knowledge of Active Directory, DNS, DHCP, VPN, LAN/Wi-Fi.

Experience with ticketing tools such as ServiceNow, Jira, or similar.

Good communication and customer-facing skills.

Ability to work independently in an onsite environment.

English communication required; Italian is an advantage.

📌 Information Technology Support Engineer (Roma)
🏢 TECEZE
📍 Roma