DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via phone, email, and chat channels

Assist customers with booking, modifying, and cancelling business travel arrangements

Resolve customer issues and complaints efficiently, escalating complex cases when required

Provide accurate information regarding travel services, destinations, booking policies, and platform functionality

Maintain and update customer records within CRM systems

Collaborate with internal teams to ensure a seamless customer experience

Collect customer feedback and report insights to support service improvements

Ensure high levels of customer satisfaction while meeting quality and productivity targets.

REQUIREMENTS: Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)

Minimum 2 years of customer service experience, preferably within the travel industry

Excellent verbal and written communication skills





Strong problem-solving and customer service abilities

Ability to work in a fast-paced, customer-focused environment

Adaptability and flexibility to changing business needs

Good computer literacy and ability to work with CRM systems

Experience in business travel, travel management, tourism, hospitality, or related sectors

Experience handling bookings, reservations, or travel-related customer inquiries

Familiarity with travel booking platforms or travel management systems.

OFFER: Opportunity to work with a leading global travel & tourism brand

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

📌 Italian Travel Customer Support in Portugal - Accommodation Provided (Napoli)
🏢 Altro
📍 Napoli