IT Support Analyst - Permanent - Milan, Italy A fantastic opportunity has arisen for an IT Support Analyst to join our Milan based global law firm on a permanent basis.
Key Responsibilities
- Deliver first and second-line IT support, managing incidents and service requests through to resolution in line with SLAs.
- Troubleshoot hardware, software and application issues, carrying out root cause analysis and escalating where required.
- Support and maintain Microsoft Windows, Microsoft Office, laptops, printers, smartphones and other end-user devices.
- Configure, deploy, replace and track IT equipment, ensuring asset records remain accurate.
- Support virtual meetings and presentations, resolving technical issues as needed.
- Build strong relationships with stakeholders, providing clear communication and managing expectations throughout support requests.
- Promote effective use of IT systems and provide basic user training where required.
- Maintain knowledge base documentation and contribute to service improvements.
- Manage local IT stock and assist the wider European Service Desk team.
- Travel to other European offices when required.
Key Experience
- At least 2 years' experience in an IT support role within a legal or professional services environment.
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues independently.
- Experience supporting Microsoft Windows, Microsoft Office (including Outlook and Word), PC hardware and software.
- Experience configuring and supporting end-user devices and IT equipment.
- Knowledge of Document Management Systems, ideally iManage.
- Understanding of software deployment and ITIL principles.
- Exposure to InterAction and Intapp is advantageous.
- Fluent Italian and English, both written and spoken.
- Excellent customer service, communication, stakeholder management and organisational skills.
- Able to prioritise workloads, work independently and collaboratively, and remain effective in a fast-paced environment.
IT Support Analyst - Permanent - Milan, Italy
📌 IT Support Analyst (Milano)
🏢 DGH Recruitment
📍 Milano
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