As an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues. You ensure that IT problems are resolved quickly, courteously and reliably - you are responsible of an initial assessment of more complex cases and forward them to the appropriate department. In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees.

Your Responsibilities

- Receiving and handling IT support requests via the ticketing system
- Error analysis and troubleshooting in hardware and software
- Setup, preparation and management of workstations (PCs, printers, mobile devices)
- Installing, maintaining, configuring and deploying standard software via Microsoft Intune
- Initial assessment and forwarding of more complex cases to 2nd‑level support
- Documenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base
- Supporting IT projects and participating in roll‑out activities

Your Qualifications & Skills

- Completed education in the IT field, such as technical high school diploma or bachelor‘s degree in computer science
- Previous professional experience in IT in support or help desk is an advantage
- Good knowledge of Windows operating systems, Microsoft 365 and common hardware components
- Basic understanding of networks (TCP/IP, VPN, WLAN)
- Customer- and solution-oriented mindset
- structured work style and a passion for solving technical challenges
- Good knowledge of English, Italian and/or German

OUR COMMITMENT

- Innovative work environment in a young, dynamic team




- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Total compensation starting from €38.000 gross per year, including a 20% variable premio based on goal achievement
- Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks. WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

📌 IT Help Desk Specialist (m/f/d) (Bolzano)
🏢 Alpitronic
📍 Bolzano