Chaberton Professionals, division of Chaberton Partners dedicated to Middle and Top Management search, is currently seeking a Global CX Manager / Senior Manager for a global healthcare Group, with contrast agents marketed in over 100 countries worldwide. We are looking for a Global Customer Experience Leader to shape the future of CX. As part of the Global Marketing team, you will design and scale global CX solutions such as NPS, Voice of Customer, and Customer Experience Design, working closely with all Business Units, Regions and country teams.

Beyond solution design, you will pragmatically identify and coordinate CX initiatives across the businesses, enabling joint implementation in line with global guidelines. You will partner closely with Marketing and Commercial teams to ensure CX initiatives are consistently adopted and translated into measurable business impact.

Descrizione della posizione

Main Responsibilities

- Drive the CX agenda with the CMO and embed a customer-centric mindset throughout the company
- Scale and drive global Customer Experience strategy, establishing pragmatic CX frameworks, capabilities, and guidelines for regional and local deployment
- Own the delivery of multiple global and regional CX initiatives, prioritizing based on business impact and coordinating business units, regions, and countries in complex, multicultural environments
- Lead change management and drive adoption of CX practices, enabling Marketing, Sales, and Commercial teams through governance, coaching, and performance monitoring




- Build and manage a shared CX measurement system (transactional and relational, including NPS and Voice of Customer), aligned across Marketing and Commercial and regularly updated with new insights at all organizational levels
- Select, manage, and guide global CX vendors and partners, ensuring methodologies and frameworks are adapted to specific context rather than generic industry models
- Partner closely with Digital and IT teams to design and implement scalable, cost-effective CX tools and processes

Professional Experience and Education

- 6+ years of experience in Customer Experience, Commercial excellence or related roles in a global and complex organization
- Experience in pharma, life sciences, medical devices, or healthcare is a plus
- Digital proficiency, with hands-on experience working with Digital and IT teams to design, implement, and scale CX tools and data-driven processes
- Proven ability to influence and align senior stakeholders across functions and geographies
- Leadership and influencing skills to lead and/or influence extended teams and shape/lead growth vision and marketing strategy
- Innovation – develop new ideas through collaboration and execute on creative ideas
- Excellent communication skills with the ability to translate insights into clear recommendations and actions
- Team oriented – ability to motivate and work well with diverse, global and cross-functional teams
- Master’s degree in business administration, Management, or a related field
- Fluent in English; additional languages are a plus

Location: Italy Economics: RAL 75.000€ - 80.000€ + mbo

📌 Global CX Manager / Senior Manager (Lombardia)
🏢 Chaberton Professionals
📍 Lombardia