Front Office Supervisor Department: General Surgery Practice

Reports To: Practice Manager / Office Administrator

FLSA Status: Non-Exempt

Location: Boulder, Colorado

Position Summary The Front Office Supervisor oversees all front desk operations for a busy general surgery practice in Boulder, Colorado. This role ensures excellent patient service, efficient scheduling, and administrative accuracy. The ideal candidate is bilingual (English/Spanish), experienced in surgical scheduling, and highly skilled in managing accurate provider schedules. Familiarity with Athenahealth is preferred.

Key Responsibilities Supervise and support front desk team in daily operations including patient check- in/check-out, appointment scheduling, and phone triage

Ensure provider schedules are accurate and up to date, including adjustments for surgeries, time off, and overbooking policies

Coordinate surgical scheduling, including pre-operative testing, imaging, authorizations, and post-operative follow-up

Train and coach front desk staff on proper use of practice workflows and policies

Verify insurance eligibility, obtain referrals and prior authorizations, and support patients in understanding coverage

Oversee collection and posting of co-pays and balances; ensure accuracy in financial transactions

Serve as the first point of contact for patient concerns or service recovery

Monitor and report on front office performance metrics,



including schedule utilization and no-show rates

Collaborate with clinical, billing, and administrative staff to ensure smooth operations and patient satisfaction

Maintain HIPAA compliance and enforce all office protocols

Coordinate front desk staff scheduling and ensure adequate coverage at all times

Qualifications Education &

Experience

High school diploma or equivalent required; associates or bachelors degree preferred

Minimum of 3 years of medical office experience, with at least 1 year in a supervisory or team lead role

Surgical scheduling experience is required

Athenahealth experience is preferred but not required

Bilingual in English and Spanish is preferred

Skills Proven ability to manage and maintain accurate provider schedules

Strong leadership and communication skills

High attention to detail, organization, and multitasking ability

Familiarity with EMR systems and insurance processes

Strong customer service and conflict-resolution abilities

Proactive, adaptable, and team-oriented

Working Conditions Fast-paced medical office environment

Frequent use of computer and phone systems

Occasional lifting (up to 25 lbs)

Flexibility may be required during high-volume periods or surgical scheduling demands

Schedule Full-time, Monday through Friday

Occasional early mornings or extended hours depending on surgical and provider schedules

📌 Front Office Supervisor - General Surgery
🏢 Altro
📍 Front