Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel Apply for Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel at Minor Hotels Europe & Americas in Roma, LAZ, IT. This full‑time on‑site position offers great opportunities for career growth. Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world’s most unique and exciting locations.Key Responsibilities

- Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
- Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
- Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
- Act as a visible and inspiring leader in the lobby and public areas, setting the tone for luxury hospitality at every moment.
- Ensure smooth communication and collaboration with Housekeeping, F&B;, Engineering, Security and all operational departments.
- Drive service excellence through coaching, training and performance management.
- Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
- Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
- Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
- Champion the hotel’s luxury positioning and contribute to delivering the distinctive Anantara guest experience.

Key Qualifications
- Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
- Strong understanding of high‑end guest expectations and a personalised service culture.




- Demonstrated experience leading multi‑skilled Front of House teams in a fast‑paced, service‑driven operation.
- Natural host with excellent interpersonal, organisational and problem‑solving skills.
- Strong operational presence, ability to remain calm, composed and solutions‑focused under pressure.
- Collaborative leadership style and passion for developing talent.
- Excellent command of English;

additional languages will be considered a strong advantage.

- Genuine passion for luxury hospitality, guest engagement and creating memorable experiences.
- Knowledge of Thai culture will be valued.

Why Choose Us This role offers more than a departmental management position. It is an opportunity to lead the first and last impression of one of Rome’s most remarkable luxury hotels, to make a visible impact, and to grow within an internationally recognised luxury hospitality brand that invests in an elevated service culture and team member development.

Benefits

- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
- Salary starting from €34K gross per year + MBO.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

📌 Front Of House Manager - Anantara Palazzo Naiadi Rome Hotel At Minor Hotels Europe & Americas (Roma)
🏢 Minor Hotels Europe u0026 Americas
📍 Roma