MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of its most exciting phases.

You will recruit and provide the coaching, mentoring and development that will enable both our high‐touch and tech‐touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB. We are looking to speak to candidates who are based in Italy, Milan or Rome for our hybrid working model.

Passion for and experience in hiring, developing and managing a team of individual contributors; A proven track record and experience with fast‐growing teams, using data to drive initiatives and guide your decision making processes We'll teach you all about MongoDB and databases, but our users and products are inherently technical;

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required To lead and execute efficiently, you'll need to be a specialist in prioritization and time management A strong desire to embrace partnership and collaboration; You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)



and helping to build the Customer Success "brand" across our entire organization and the market You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity Fluency in both Italian and English Recruit, mentor and develop individuals on the CSM team Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities: In the first 3 months you'll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members In 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). In 12 months you'll have accomplished and are 100% on track for your team's hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.

MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud‐native platform, MongoDB Atlas, is the only globally distributed, multi‐cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI‐native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for #

📌 Customer Loyalty Executive - Remote (Roma)
🏢 Mongodb
📍 Roma