Client Management – Multinational Incoming German Desk Marsh Risk is looking for a candidate to join the German Desk inside the Client Management structure of the Multinational Incoming Team on Milan office.

What can you expect? You will be part of the Multinational Incoming Team dealing with management and development of customers which are Italian subsidiaries of foreign multinational companies. You will develop, grow and maintain relationships between the organization and clients, with a focus on growth and retention. You will also develop, manage and implement sales strategies, identify potential customers and cultivate existing customer relationships to close deals.

Key responsibilities and activities

- Manage a clients portfolio with budget accountabilities and actively contribute to office goals achievement, both in a growth and development and in a retention way;
- Support clients in risk management, pointing out their needs and providing the most suitable and customized solutions, both risk analysis and evaluation and risk transferring on the insurance market related;
- Contribute to develop opportunities management and deployment, especially in sales meeting and offer proposals, using a company value proposition deepen knowledge;
- Close sales deals by negotiating values and basic pricing structures to best serve both the business and client needs;
- Coordinate the operational management team for his/her clients portfolio (Client Representatives, Specialties, Placement, Marsh Risk Consulting , ecc..), granting a correct activities planning and an effective and collaborative internal communication process, according to company clients policies;
- Help with conducting thorough due diligence research leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities;
- Maintain account relationships and work to ensure the business is viewed as a preferred vendor;
- Coordinate, recommend and evaluate delivery of solutions and products to ensure alignment with potential and identified requirements, agreements, quality control standards, compliance requirements and established proce MMB Multinational Senior Client Manager. This is an exciting opportunity to join and support driving forward and establishing a new, growing team in Asia and Pacific. The role will be based in Hong Kong with a focus on a growing portfolio of Hong Kong based multinationals.





The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges. As a MMB Multinational Senior Client Manager you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations.

It will require effective organizational and project management skills and the ability to manage and guide different junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to: Main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia and Pacific.

- Handle larger more complex clients with higher service needs.
- Design, development client management tools that support effective oversight of the accounts.
- Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
- Execute clients’ ongoing global benefit strategy, including global agevolazioni financing strategies, through pooling, captives and global insurance programs.
- Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.
- Manage and address client escalations of existing or other accounts.
- Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
- Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.




- Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
- Review of current team “ways of working” and providing suggestions for improvement.
- Contribute to thought leadership content and mentor junior team members, fostering a culture of continuous learning and high performance.

What you need to have:

- 8 years+ of Broking experience (Health, Life and Disability)
- Ability to cultivate client relationship and manage challenging client demands.
- Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
- Experience in process building, best practices and/or efficiency project.
- Good analytical skills – reading, interpreting and communicating data
- Strong self-starter, fast learner, quality conscious, committed to deadlines
- Ability to work within a team environment across borders & manage internal stakeholders.
- Proficient with MS Word, PowerPoint, and Excel
- Experience working across multiple countries and language skills is a plus, though not a requirement

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_349675

📌 Client Management - Multinational Incoming German Desk (Milano)
🏢 Mercer
📍 Milano