? Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .

? Locations:

?? Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova

? Experience: 3–4+ years

? Region: EMEA

? Position: Backfill Engineer

? Key Skills & Requirements:

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support

• Strong hands-on experience in Desktop / End User Computing support

- Knowledge of infrastructure components and desktop hardware

• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards , etc.

- System recalibration and hardware sanitization/maintenance

• Strong network troubleshooting knowledge

• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations

• Experience with Windows OS installation, configuration and troubleshooting

• Knowledge of patching, package installation and troubleshooting

• Experience supporting conference room / meeting room devices , including:

- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Cameras
- IP Phones
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches,



feature packs and endpoint updates
- Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills

? Additional Responsibilities:
- Laptop stock and inventory management
- Asset tracking and maintaining accurate records in ITSM platforms
- Software installation and deployment
- Profile archiving and space reclamation
- Coordination with Facilities teams for non-network devices
- Troubleshooting end-user devices and infrastructure-related issues
- Supporting regional IT operations and ensuring SLA adherence

? Interested candidates can share their updated CV along with:

Total Experience | Relevant EUC/Deskside Experience | Current Location | Notice Period | Current CTC | Expected CTC | Preferred EMEA Location

Please DM me or share your profile if you are interested or know someone suitable.

[email protected]

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📌 Backfill IT Support Engineer (Lombardia)
🏢 TECEZE
📍 Lombardia