23rd August ****
Job closing: 23rd August ****
Job Title:
Front Desk Administrator
Status: Permanent Grade: 2 Hours: Full time: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:*****:15
Tempo parziale: 28.5 hours per week, working pattern to be discussed in interview
Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (4)
Living Well Partnership
is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Overall Aim Of Role
Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.
Key Responsibilities
Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead,



Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
Follow established protocols and policies
What we're looking for!
Education to at least GCSE Level, including English and Maths, or equivalent
Evidence of customer service training or qualifications is desirable.
Knowledge using a suite of GP Clinical Systems
Knowledge of healthcare signposting and care pathways is desirable
Proven experience as a receptionist in a fast-paced environment
Excellent communication skills.
Strong listening abilities and the capacity to ask open questions to understand patient need
Willingness to learn & develop
Strong team player but also able to use own initiative
What we can offer you!
5 holiday pro rata PLUS bank holidays
NHS pension scheme membership with a *****% employer contribution rate
Employee Wellbeing initiatives
Employee Assistance Programme
Cycle to work scheme
Monthly employee awardInvestment in developing your skills and progression opportunities, across the Partnership
First consideration for other internal recruitment opportunities
Thank you for your interest and we look forward to hearing from you.
Dave Barclay
Managing Partner (Non-clinical)
#J-*****-Ljbffr

📌 Front Desk Administrator (Montà)
🏢 Living Well Partnership
📍 Montà