Description

The Customer Technical Support (CTS) position is part of CMO Automotive, Packaging & Electrical Steels.

Join us if you have the ambition to contribute to the transformation towards a more sustainable world.

The CTS, together with the Account Manager, forms the core of the customer team in direct contact with our customers, following the philosophy of "one face to the customer".

As a CTS, you will be the first point of contact for customers on all technical and quality-related topics. You will act as a bridge between customers and ArcelorMittal entities, including our mills, CTO and R&D; teams.

Your mission will be to create value for both our customers and ArcelorMittal by supporting business development, promoting innovative solutions, optimizing costs, managing claims and contributing to the growth of our automotive business.

You will develop strong relationships with customers to gain a deep understanding of their manufacturing processes, products, technical requirements and future needs.

Main Responsibilities Customer Relationship & Business Development




- Maintain regular contacts with automotive customers and develop trusted partnerships.
- Act as the primary technical interface between customers and ArcelorMittal.
- Support the development of additional business opportunities through technical discussions, product developments and customer trials.
- Promote ArcelorMittal's high added-value (HAV) products and sustainable solutions.
- Identify future customer needs and contribute to long-term customer development plans.
- Contribute to the definition and execution of customer strategies together with the Account Manager and customer team.
- Support competitive intelligence activities and provide technical input for value creation and pricing discussions.

Technical Support
- Provide technical expertise on ArcelorMittal products, applications and processes.
- Manage the technical aspects of customer orders and specifications.
- Answer customer q

📌 CTS Automotive Italy (Milano)
🏢 ArcelorMittal
📍 Milano