Description
Hoya Lens Italia is looking for a Branch Manager who will ensure the operational, organizational, and strategic management of the Putignano (BA) branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network.
This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach.

Key Responsibilities
Operational Coordination
- Oversee the daily operations of the branch
- Coordinate and supervise the Customer Service team
- Manage the lens assembly laboratory and production activities
- Monitor workflows, priorities, and operational performance
- Optimize internal processes and turnaround times
- Handle operational urgencies and resolve critical issues

Customer Service
- Ensure high levels of customer satisfaction and service quality




- Support the team in managing complex customer requests
- Handle escalations and sensitive client situations
- Collaborate with opticians and optometrists to deliver effective solutions
- Perform technical and operational troubleshooting

Technical Support
- Provide first-level technical support on ophthalmic products and processes
- Work closely with technical and quality departments to resolve issues
- Monitor technical complaints and corrective actions
- Contribute to continuous improvement initiatives

Cross-functional collaboration
- Partner with Area Sales Managers and Regional Sales Managers
- Support the sales team in managing key and strategic clients
- Ensure operational alignment with local market needs
- Contribute to business development and customer retention activities

Collaboration with central functions
- Act as the main point of contact with Milan central functions
- Share KPIs, reports,

📌 Bari branch supervisor
🏢 Hoya Group
📍 Bari