Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.
About The Job
Based at the Mandarin Oriental, Milan within the Concierge Department in Milan, the Concierge intern is responsible for assisting and supporting guests. The Concierge intern reports to the Head Concierge.
As Concierge intern, you will responsible for the following duties:
Providing exceptional service to our guests
Offer a warm, sincere and personalized welcome to all guests




Maintain a constantly updated database with extensive information about city highlights
Maintain a consistent and sufficient level of brochures, maps and handouts
Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
Be knowledgeable of all in-house and arriving guests
Be aware of all daily events in the hotel
Arrange tickets for theatre, sporting events and local attractions
Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
Maintain a clean, neat and organized desk
Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
Other activities as deemed appropriate by the Chief Concierge
As Concierge Intern, We Expect From You
To communicate effectively in both English and Italian, written and verbal
To demonstrate a strong interest in guest relations and luxury hospitality
To exhibit a positive, professional, and service-oriented attitude
To show strong communication and interpersonal skills
To demonstrate attention to detail and organizational capabilities
To be flexible with shifts and adaptable to operational needs
To always maintain professionalism and confidentiality
To comply with MOHG Pillars, LQEs, and Guiding Principles
Our commitment to you
~€ 500-600 pocket money
~ Excellent Learning & Development opportunities
~ Meals available at our Employee Restaurant
~ Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?
Privacy Policy for processing personal data:

📌 Facilities Technician - M/F Facilities Technician - M/F (Milano)
🏢 Mandarin Oriental Hotel Group
📍 Milano