Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience
Detailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies
Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints
2+ years recent practical experience within a CISService Operations environment
2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications
Recent working knowledge of TCP/IP Protocols andStandards
DesirableQualifications/Experience: Knowledge of policy, procedures, and organisationof NATO CIS
Experience in maintaining and operating NATOcrypto equipment
Experience in working in a Service Deskenvironment
Certification or qualification in PC hardwarerepair and configuration
Formal training in Local Area Networks (LAN)
Prior experience of working in an internationalenvironment comprising both military and civilian elements
Knowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT)
DUTIES/ROLE: Execute assigned work orders,



often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained
Install and configure Desktop Services
Install, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment
Install, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits
Perform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses
Perform testing and evaluation of supportedhardware and software (firmware and drivers)
Perform Incident Support Request lifecycleservices affecting end-users (i.e. creating, reporting, tracking, resolving andclosing Incidents)
Support team members through collaborativeactions to enhance the customer experience
Perform corrective actions, under direction ofthe Branch Head, to support Problem Management
Contribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O&M;) of approved equipment
Take part in a Duty Support Shift, which mayoperate on a 24/7 basis
Deputise for higher-grade staff, if necessary
Perform other duties within the NCI Agency's areaof business as may be required

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📌 Senior Technician (ICT Systems) (Catania)
🏢 Altro
📍 Catania