ppWonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
/p h3Role Overview /h3 pbReporting to: /b Head of Business Strategy Europe (Irene Paternoster), dotted line to Global Partnerships (Roi) /p pThe Business OPS Manager is a key role designed to strengthen the region's GTM execution across both Sales and Partnerships.
The position provides structured support on account intelligence, stakeholder mapping, strategic material preparation, forecast coordination and CRM/process governance.
/p pThis person acts as a connective layer across the regional GTM organization, the global Partnerships team, the COO Office and Business Operations, ensuring alignment, discipline and operational readiness as the region scales.
/p h3Key Responsibilities /h3 ul liDrive account intelligence, stakeholder and shareholder mapping, and research on priority enterprise accounts.
/li liPrepare strategic materials including account briefs, stakeholder maps, opportunity summaries and cross-region coordination documents.
/li liEnable practical and tactical alignment across KAMs and SAMs, particularly in multi-region opportunities.
/li liCollaborate closely with the global Partnership organization (Roi and Noam) and local Partner Managers to ensure consistency in co-sell and partner motions.
/li liSupport alignment between Sales and Partnerships for shared accounts and GTM priorities.
/li /ul h3Business Support (COO Office + Forecast) /h3 ul liSupport the development and coordination of the regional forecasting process as it becomes more structured.
/li liAct as a point of coordination with the COO Office to ensure accuracy,



consistency and timely visibility of regional performance and pipeline.
/li liContribute to analyses, insights and reporting supporting regional planning and prioritization.
/li /ul h3Operational Support (Business Operations + CRM) /h3 ul liServe as the regional liaison for CRM governance, process alignment and data quality with Business Operations (Tal's team).
/li liHelp embed operational standards, GTM processes and documentation across countries.
/li liMonitor and improve data consistency across Italy, Spain, France and Portugal.
/li liIdentify inefficiencies and support scalable process improvements.
/li /ul pThis role works closely with: /p ul liRegional GTM teams: KAMs, SAMs, Account Directors /li liGlobal Partnerships: Roi, Noam and local Partner Managers /li liCOO Office: for forecast coordination and visibility /li liBusiness Operations (Tal): for CRM, process governance and operational discipline /li liBusiness Strategy Europe (Irene): for strategic alignment and priorities /li /ul h3Requirements /h3 h3Hard Skills /h3 ul liMaster's degree in Economics, Management, Business, Political Science or related fields.
/li liStrong analytical and synthesis capabilities.
/li liExperience or strong inclination toward sales enablement,, GTM strategy or sales operations.
/li liProficiency in Microsoft Office; familiarity with Salesforce or HubSpot preferred.
/li liStrong command of English and at least one South Europe language (Italian, Spanish, French or Portuguese).
/li /ul h3Soft Skills /h3 ul liStructured thinking, attention to detail and solid problem-solving abilities.
/li liAbility to work with multiple stakeholders and coordinate across functions.
/li liProactive, reliable, able to manage ambiguity and operate in a fast-paced international environment.
/li liStrong communication and organizational skills.
/li /ul /p #J-*****-Ljbffr

📌 Business Ops (Milano)
🏢 Wonderful
📍 Milano