As a ServiceNow Engineer (f/m/d) for App Engine & AI-Enabled Automation, you will design and develop workflow automation solutions on the ServiceNow platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency.

This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using ServiceNow Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations.

A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards.

This position will be based in Munich, Frankfurt, or Hong Kong.

What you will do

App Engine Development & Workflow Automation
- Design and develop workflow automation solutions using ServiceNow App Engine and Flow Designer




- Maintain a strong understanding of the ServiceNow Core Platform, including data model, security model, workflows, integrations, and platform architecture
- Configure and customize ServiceNow applications aligned with business and operational requirements
- Build reusable components (flows, modules, templates) to support scalable and maintainable solutions
- Ensure solutions are optimized for usability, performance, and long-term sustainability

AI-Enabled Automation
- Implement AI-enabled capabilities within ServiceNow workflows (e.g., intelligent routing, automation recommendations, workflow enhancements)
- Work with platform capabilities to enhance automation efficiency and decision-making
- Ensure responsible and compliant usage of AI within enterprise workflows

Integration & Connectivity
- Design and implement integrations between ServiceNow and upstream/downstream systems using:
- REST / SOAP APIs
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📌 ServiceNow Engineer (Italia)
🏢 Allianz
📍 Italia