Claims Adjuster
Join us as a Claims Adjuster to grow your experience in handling complex claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
- This role is an ideal opportunity to develop your expertise in handling and investigating claims. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
- You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines.




- Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral.
- You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling.
- In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.

What you’ll need to succeed
- At least some experience in negotiation, mediation, and arbitration.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
- Strong communication,

📌 Claims Adjuster, Italy (Milano)
🏢 AIG Insurance
📍 Milano